Ticketing
Empower your store workforce with Frontlyne’s ticketing feature, a streamlined tool for raising, tracking, and resolving store issues efficiently. From prioritizing critical problems to generating insightful reports, ticketing enhances operational productivity, keeps your team supported, and ensures every issue is addressed with care.
Seamless Issue Tracking & Communication
Frontlyne’s ticketing feature keeps every in-store issue on your radar, allowing seamless tracking from initiation to resolution. Team members can stay informed and communicate in real time, ensuring problems are tackled efficiently and effectively, enhancing store operations by making issue resolution smoother and faster.
Prioritize for Fast-Track Resolution
Ticketing lets you assign priority levels to tickets, ensuring critical issues are addressed first. By streamlining responses to urgent matters, the feature boosts operational efficiency, allowing essential problems to be resolved quickly so store performance and customer satisfaction aren’t compromised by delays.
Efficient Assignment Options
Assign tickets directly to the right internal teams or external vendors without hassle. Ticketing enables smooth delegation by matching each issue to its ideal resolver, allowing quicker responses. This ensures each problem is handled by the right people, maximizing operational efficiency across teams.
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Reopen for Complete Satisfaction
Ensure every resolution meets your standards. If an issue isn’t fully addressed, ticketing allows you to reopen tickets, enabling re-evaluation. This feature ensures no problem is left unresolved, giving your team the flexibility to address concerns until complete satisfaction is achieved.
Media Attachments for Better Documentation
With ticketing, team members can attach photos or videos to tickets, visually demonstrating issues and proving resolutions. This visual documentation creates a transparent issue-resolution process, helping everyone understand and verify each step, making ticketing more reliable and accountable.
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Language Translation for Clear Communication
Language differences should never hinder issue resolution. Ticketing’s translation feature enables each ticket to be converted into any language, ensuring clarity and smooth communication across diverse teams. This fosters better understanding and bridges language gaps, improving collaboration and resolution accuracy.
Insightful Reporting on Issue Trends
Identify patterns and recurring issues with ticketing’s reporting capabilities. Generate detailed reports to track frequent issues, resolution times, and team performance. These insights empower managers to proactively address root causes, optimize processes, and ensure a continuously improving store environment.
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Sub Features of Ticketing
Automated
Automate ticket assignment to relevant departments
Real-Time Escalation Updates
Concerned teams can communicate and stay updated on current status of the tickets
Reopen Resolved Tickets
In case of unresolved issues, teams can reopen closed tickets
Learn more from our happy clients
Manjula Virshid
Manager - Art of Retailing
Pankaj Dubey
Vice President - Training and Development
Deepali Sinha
Retail L&D and Talent
Alex Mathew
Head of HR
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Resources
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